Terms of Service & Service Agreement

Welcome to Golden Green LLC (“Golden Green”, “Company”, “we”, “our”, or “us”). By requesting, purchasing, scheduling, or receiving services from Golden Green LLC, the customer (“Customer”, “you”, or “property owner”) agrees to the following Terms of Service.

1. Services Provided

Golden Green provides professional lawn care services including but not limited to:

• Lawn fertilization
• Weed control treatments
• Aeration
• Overseeding
• Grub prevention and treatment
• Lime applications
• Lawn evaluations and recommendations

Services are performed by trained technicians using professional turf management products and calibrated equipment. All services are intended to improve lawn health and appearance, but specific results cannot be guaranteed due to factors outside of Golden Green’s control.

Product Availability and Regulatory Changes

Golden Green utilizes professional turf care products selected according to seasonal timing and industry best practices. In certain circumstances, product availability, manufacturer supply issues, or regulatory changes may require Golden Green to substitute equivalent products or adjust treatment programs. Any such adjustments will be made using products approved for residential turf use and applied according to label directions and professional standards.

Technician Authority and Customer Agreements

Golden Green technicians are trained service professionals responsible for performing lawn care treatments and providing general lawn observations. Technicians are not authorized to modify service agreements, pricing, guarantees, billing terms, or company policies. Any changes to services, pricing, service plans, guarantees, or account details must be approved and confirmed by the Golden Green office. Statements or recommendations made by technicians regarding lawn conditions or treatment expectations are considered professional opinions and do not constitute binding guarantees or modifications to this service agreement. Customers should contact the Golden Green office directly for any service changes, billing questions, or account updates.

Golden Green Customer Commitment

Golden Green is committed to providing professional lawn care services with honesty, reliability, and respect for our customers’ properties. Our team strives to:

• Apply lawn treatments safely and responsibly
• Use professional products and calibrated equipment
• Provide clear communication regarding lawn conditions and recommendations
• Respond promptly to customer questions or concerns
• Deliver consistent, high-quality service throughout the lawn care season

Our goal is to help customers achieve healthier lawns while providing a professional and trustworthy service experience.

2. Turf Conditions & Results Disclaimer

Golden Green provides professional lawn treatments designed to improve turf health. However, lawn results vary depending on several environmental and maintenance factors. Golden Green does not guarantee the elimination of all weeds or perfect lawn appearance due to factors including but not limited to:

• Weather conditions
• Soil conditions
• Shade levels
• Watering practices
• Mowing height
• Insect pressure
• Lawn disease
• Compacted soil
• Existing turf damage
• Neighboring weed pressure
• Untreated surrounding properties

By accepting service, the customer acknowledges that lawn care is a process that requires time and proper maintenance practices.

Environmental & Weather Limitations

Lawn care results may be delayed or reduced during periods of drought, extreme heat, excessive rainfall, or other environmental conditions outside of Golden Green’s control. During these periods, turf response to fertilizer or weed control applications may be slower than normal. Golden Green will continue to apply treatments according to seasonal timing and professional standards, but lawn recovery may take additional time depending on environmental conditions.

3. Customer Responsibilities

For best results, customers agree to maintain proper lawn care practices including:

• Mowing at recommended heights
• Watering lawn adequately during dry conditions
• Allowing technician access to the lawn
• Removing pet waste, toys, and obstacles prior to service
• Ensuring gates are unlocked
• Keeping pets indoors during application

Failure to follow proper lawn maintenance practices may reduce the effectiveness of treatments.

4. Weather and Scheduling

Lawn treatments may be rescheduled due to weather conditions including:

• Rain
• Extreme heat
• High winds
• Frozen ground or Frost Covered Turf
• Unsafe application conditions

Golden Green reserves the right to adjust the treatment schedule to ensure safe and effective applications.

5. Access to Property

Customers agree to provide safe and reasonable access to their property. If our technician cannot access the property due to locked gates, pets in the yard, obstacles or hazards, or vehicles blocking access, the service may be skipped or rescheduled. Repeated access issues may result in additional service charges and/or changes.

Technician Safety & Property Conditions

Golden Green technicians may postpone, reschedule, or decline service if property conditions present a safety concern. This may include excessively wet lawns, unsafe terrain, aggressive animals, debris, or other hazardous conditions that could endanger technicians or equipment.

6. Pet and Safety Notice

Golden Green applies lawn care products according to all label instructions and professional industry standards. For safety, customers should keep pets and children off treated lawn areas until the application has dried. Most products dry quickly, but weather conditions may affect drying time.

Golden Green is not responsible for issues that occur if these safety recommendations are not followed.

7. Chemical Sensitivity and Neighbor Notification

Golden Green applies lawn care products in accordance with federal and state pesticide regulations and manufacturer label requirements. Individuals with chemical sensitivities or health concerns must notify Golden Green prior to service. Golden Green is not responsible for reactions experienced by individuals who enter treated areas without following recommended safety guidelines. Customers are responsible for informing neighbors, visitors, tenants, or others who may access the property if they believe notification is appropriate.

Pesticide Use and Safety Acknowledgment

Golden Green applies lawn care products in accordance with all federal and state pesticide regulations and strictly follows manufacturer label instructions. Products used by Golden Green are approved for residential turf use when applied according to label directions. By accepting service, the customer acknowledges that pesticide products will be applied to the property and agrees to follow all safety recommendations provided by Golden Green. Customers agree to keep children, pets, and other individuals off treated lawn areas until applications have dried or until the recommended re-entry period has passed. Golden Green shall not be responsible for health reactions, exposure concerns, or related claims when products are applied according to label instructions and recommended safety guidelines are not followed. Customers must notify Golden Green prior to service if any person residing at the property has chemical sensitivities or health concerns related to pesticide applications.

8. Hidden Property Hazards

Customers must clearly mark or notify Golden Green of any hidden or underground items including but not limited to:

• Invisible dog fences
• Sprinkler heads
• Irrigation lines
• Landscape lighting wires
• Cable or internet lines
• Electrical lines
• Drainage pipes
• Septic components

Golden Green is not responsible for damage to unmarked underground hazards.

9. Property Damage Disclaimer

Golden Green technicians operate professional equipment designed to minimize risk to property. Golden Green is not responsible for damage resulting from hidden objects in the lawn, unmarked sprinkler heads, invisible dog fences, shallow irrigation lines, buried cables or utilities, landscape lighting wires, or pre-existing lawn or soil issues. Customers are responsible for marking sensitive areas before service.

10. Pre-Existing Lawn Conditions

Golden Green is not responsible for turf decline caused by disease, insects (including damage caused by grubs or surface insects when preventative control has not been purchased), drought stress, soil deficiencies, improper mowing practices, prior chemical applications, poor drainage, compacted soil, wildlife damage (moles, voles, raccoons, skunks, birds), improper watering/irrigation issues, excessive shade, tree root competition, or pet urine.

Lawns with significant weed infestation, thin turf coverage, compacted soil, poor drainage, prior neglect, or other pre-existing damage may require lawn renovation services such as aeration, overseeding, soil improvement, or multiple growing seasons of treatment before significant improvement occurs.

11. The Golden Guarantee

Golden Green stands behind the quality of our service. If a customer is not satisfied with a lawn care treatment, the customer must contact Golden Green within a reasonable time after the service is performed. Golden Green may evaluate the issue and, when appropriate, provide a complimentary follow-up visit, retreatment, service correction, or recommendation.

The Golden Guarantee is a service satisfaction guarantee, not a promise of a perfect lawn, instant results, total weed elimination, full lawn restoration, or year-long performance. The Golden Guarantee does not provide a refund for an entire seasonal program, an entire year of service, or multiple completed services.

If Golden Green determines that a refund is appropriate, the refund shall be limited to the amount paid for the most recent eligible service, treatment, or application only. For example, if a customer is enrolled in a 6-Step Program and is dissatisfied with Step 1, any approved refund would be limited to Step 1 only. For bundled services, any approved refund is limited to the specific service at issue (e.g. aeration and overseeding vs step treatment).

The Golden Guarantee does not apply to issues caused by lack of watering, severe weather, shade, untreated areas, neighboring weed pressure, improper mowing, or disease/insects outside Golden Green's control.

Turf Recovery Time

Customers acknowledge that lawn improvement is a gradual process. Significant turf improvement may require multiple treatments and, in some cases, an entire growing season or longer depending on the starting condition of the lawn.

12. Payment Terms, Billing Authorization, and Price Adjustments

Payment for services is due according to the customer’s selected billing option and service plan. Golden Green accepts credit card, debit card, online portal payments, and phone payments. Customers are responsible for maintaining a valid payment method on file.

Pay-As-You-Go Billing

Golden Green offers a Pay-As-You-Go option, which does not require a long-term contract. Services are performed as scheduled. An invoice for services performed during the previous week will typically be sent on Monday. At the end of the business day on Tuesday, Golden Green will process payment using the card on file. A payment receipt will be automatically sent once payment is successfully processed. If payment fails, Golden Green will resend the invoice and attempt to secure payment once updated. Customers authorize charges to stored payment methods for completed services.

Prepay and Save Program

Golden Green offers a Pre-Pay and Save option with a 5% discount when the full seasonal program is paid in advance prior to the first scheduled treatment. If payment is not received prior to the first service, Golden Green may convert the account to the standard Pay-As-You-Go billing option.

Payment Authorization & Completed Service Payment Obligation

By accepting service, customers authorize Golden Green to charge the payment method on file for completed services. Customers may cancel future services at any time by notifying Golden Green prior to the next scheduled treatment; however, cancellation does not waive payment for services that have already been completed.

Price Adjustments

Annual Inflation Adjustment: Golden Green may apply an annual price adjustment at renewal without separate individualized advance notice if the adjustment does not exceed the published annual percentage increase in the Consumer Price Index (“CPI”).

Extraordinary Cost Increases: Golden Green may adjust prices, fees, material charges, or surcharges upon notice when there are material increases in operating costs (e.g., fertilizer, herbicides, fuel, labor, tariffs, regulations). Customers who do not agree to extraordinary price adjustments may cancel future unscheduled services prior to the next treatment.

13. Service Plans

Customers enrolled in seasonal programs receive scheduled treatments throughout the growing season. Golden Green may adjust treatment timing based on weather, turf conditions, and seasonal timing. Service plans may renew annually unless cancelled by the customer.

14. Cancellation Policy

Pay-As-You-Go customers may cancel future services at any time by notifying Golden Green before the next scheduled treatment. Cancellation applies only to future, unperformed services and does not waive payment for completed services.

For Prepay and Save accounts cancelled during the current season, completed services will be billed at the regular Pay-As-You-Go rate, and any remaining balance refunded or credited.

15. Communication & Notifications

Customers agree to receive communications including treatment reminders, lawn updates, billing notifications, and marketing/sales offers via Email, SMS text, USPS, Phone, Voicemail, or Customer Portal. Message and data rates may apply for text communications.

16. Limitation of Liability

Golden Green’s liability is limited to the value of services provided. Golden Green shall not be liable for indirect damages, consequential damages, loss of property value, or lawn replacement costs. Golden Green applies products according to label directions and is not responsible for minor application drift to adjacent vegetation due to environmental air movement.

17. Chargebacks and Payment Disputes

Customers agree to contact Golden Green directly to resolve any billing concerns before initiating a credit card dispute or chargeback. Services performed on-site are considered delivered and non-returnable once completed.

18. Dispute Resolution & Binding Arbitration

Both parties agree to attempt to resolve disputes in good faith. If disputes cannot be resolved informally, any dispute arising from services provided shall be resolved through binding arbitration rather than litigation, in accordance with the laws of the Commonwealth of Pennsylvania.

19. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania.

20. Automatic Service Authorization

By enrolling in Golden Green services, the customer authorizes technicians to perform scheduled treatments on the property without the customer needing to be present.

21. Service Satisfaction and Refund Policy

Golden Green is committed to providing high-quality lawn care. If unsatisfied, contact us for an evaluation and potential complimentary follow-up or retreatment. Refunds are limited strictly to the most recent eligible application or specific service at issue.

22. Right to Refuse or Terminate Service

Golden Green reserves the right to refuse, suspend, or terminate service for unsafe conditions, aggressive pets, abusive behavior, non-payment, or hazardous property conditions.

23. Technician Photo Documentation Authorization

By accepting service or requesting an estimate, the customer authorizes Golden Green technicians to take photographs of lawn areas for documenting conditions, service completion, evaluations, training, quality assurance, and dispute resolution.

24. Pesticide Application Compliance

Golden Green applies products in accordance with all federal and state pesticide regulations and manufacturer label instructions. Products are approved for residential turf use when applied according to label directions.

25. Severability and Enforceability

If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

26. Acceptance of Terms

By requesting, scheduling, or receiving service from Golden Green Lawn Care, the customer acknowledges that they have read and agree to these Terms of Service.