Privacy Policy
Last Updated: October 30, 2026
This privacy notice for Golden Green LLC ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at www.goldengreenlawns.com
- Request a quote, service, or lawn evaluation
- Communicate with us via phone, email, or SMS/text message
- Engage with us through marketing, promotions, or customer service
Questions or concerns? Contact us at support@goldengreenlawns.com
- We collect personal information you provide (name, phone, address, etc.)
- We use your information to provide services, communicate, and improve operations
- We do not sell your data
- Mobile and opt-in information is never shared with any third party for marketing or advertising purposes
- We use third-party tools like Twilio, GoHighLevel, and Service Autopilot to deliver services and communications
- You can opt out of SMS anytime by replying STOP
1What Information Do We Collect?
Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property/service address
- Billing/payment information (if applicable)
Communication Data
When you interact with us, we may collect:
- Phone call records (time, duration, metadata)
- SMS/text messages sent and received
- Voicemail messages
Automatically Collected Information
We may collect:
- IP address
- Browser type
- Device data
- Website usage (pages visited, time on site)
- Cookies and tracking data
2How Do We Process Your Information?
We process your information to:
- Provide lawn care services
- Schedule appointments and route technicians
- Communicate via phone and SMS
- Send service reminders and updates
- Provide customer support
- Improve operations and marketing
- Prevent fraud and ensure security
3SMS & Phone Communications (Important)
We use third-party providers such as Twilio to send and receive phone calls and text messages. By providing your phone number, you consent to receive:
- Appointment reminders
- Service updates
- Customer service messages
- Follow-ups and estimates
- Occasional promotional offers (if opted in)
Message Frequency
Message frequency varies depending on your service activity.
Message & Data Rates
Standard carrier message and data rates may apply.
Opt-Out
Reply STOP to unsubscribe. Reply HELP for assistance. Or contact us at 610-421-1917.
4Mobile & Opt-In Information Sharing
Mobile and Opt In information will not be shared with any third party for Marketing or Advertisement Purposes.
Your mobile number and any SMS opt-in consent you provide are used solely to deliver the messages you have agreed to receive — service updates, appointment reminders, educational updates, and any promotional messages you have explicitly opted into. This information is never sold, rented, or disclosed to outside parties for marketing or advertising purposes.
Where your information is shared with service providers (such as those listed in the section below), it is shared only for the limited purpose of delivering and managing our Services and communications — not for marketing or advertising by or on behalf of those third parties.
5What Legal Bases Do We Rely On?
We process your information based on:
- Your consent
- Performance of a service contract
- Legitimate business interests (improving services, marketing, etc.)
- Legal compliance
6When and With Whom Do We Share Your Information?
We do not sell your personal data. We may share your information with the following service providers, strictly to operate our Services and communications:
- Twilio (communications delivery)
- GoHighLevel (CRM & service communication)
- Service Autopilot (service management & scheduling)
- Payment processors
- Website hosting and analytics providers
These providers process information on our behalf as service providers — not for their own marketing or advertising purposes. As stated above, your mobile and opt-in information is not shared with any third party for marketing or advertisement purposes.
All providers are required to protect your information.
7Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze traffic
- Support marketing campaigns
You can disable cookies in your browser settings.
8How Do We Handle Third-Party Links?
Our website may link to third-party services. We are not responsible for their privacy practices.
9How Long Do We Keep Your Information?
We keep your information only as long as necessary to:
- Provide services
- Maintain records
- Comply with legal requirements
10How Do We Keep Your Information Safe?
We implement reasonable security measures, including:
- Secure CRM systems
- Restricted data access
- Encrypted communications where applicable
However, no system is 100% secure.
11Do We Collect Information From Minors?
We do not knowingly collect data from individuals under 13 years of age.
12What Are Your Privacy Rights?
You may:
- Request access to your data
- Request corrections
- Request deletion
- Opt out of communications
Contact: support@goldengreenlawns.com
13Do U.S. Residents Have Specific Rights?
Depending on your state (e.g., California), you may have additional rights regarding your personal data.
14Do We Make Updates to This Notice?
Yes. We may update this policy. Updates will be posted with a revised date.
15How Can You Contact Us?
Golden Green LLC
16How Can You Review or Delete Your Data?
You can request to review, update, or delete your personal information by contacting us at support@goldengreenlawns.com.